SmartChat Privacy Policy

2. Information We Collect

We may collect information directly from you, automatically through digital technologies, from Messenger platform interactions, and from business tools connected by our customers.

3. How We Use Information

We use information to operate, improve, personalize, secure, and support SmartChat services. Depending on your interaction with us, we may use information to:

• Provide Messenger chatbot responses, workflow automation, lead capture, routing, and human handoff features.
• Respond to inquiries, schedule demos, provide customer support, and manage business relationships.
• Configure chatbot flows, improve conversation quality, train approved knowledge-base responses, and identify common customer questions.
• Analyze website usage, campaign performance, lead conversion, chatbot completion rates, and support trends.
• Maintain security, prevent abuse, detect fraud, troubleshoot errors, and enforce our terms or policies.
• Send service messages, product updates, administrative notices, and marketing communications where permitted by law.
• Comply with legal obligations, regulatory requirements, dispute resolution needs, and valid requests from authorities.

4. Sharing and Disclosure

SmartChat does not sell personal information in exchange for money. We may share information only in limited circumstances, such as:

• Service providers: hosting, analytics, customer support, email delivery, security, cloud storage, CRM, and payment or billing providers.
• Customer-authorized integrations: tools that a customer connects to SmartChat, such as CRMs, spreadsheets, calendars, webhooks, or helpdesk systems.
• Business transfers: as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
• Legal and safety reasons: where disclosure is required to comply with law, protect rights, investigate abuse, or prevent harm.
• With your direction: when you ask us to share information or intentionally use a feature that sends information to another party.

5. Messenger Chatbot Data

When you interact with a SmartChat-powered Messenger chatbot, the conversation may involve Facebook Messenger or other Meta platform services. Messenger may provide user identifiers, profile names, message content, quick-reply responses, and other information needed to deliver the chatbot experience.

SmartChat uses Messenger conversation data to respond to your messages, route your request, provide customer support, qualify leads, trigger automated workflows, and help the business operating the chatbot understand conversation performance.

If you interact with a chatbot operated by one of our business customers, that customer may also control how information is used inside its own systems. Please review that business customer's privacy policy for additional details.

6. Cookies and Analytics

Our website may use cookies, pixels, local storage, tags, and similar technologies to keep the site working, remember preferences, measure performance, understand traffic sources, and improve marketing campaigns.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled. Where required, we will provide additional notice or choices for analytics, advertising, or tracking technologies.

7. Security and Retention

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, improve services, and protect our rights. Retention periods may vary based on the type of information and the purpose for processing it.

8. Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt-out choices related to certain uses of personal information.

California privacy rights

California residents may have rights under the California Consumer Privacy Act, as amended, including the right to know, delete, correct, opt out of certain sharing or sale of personal information, limit the use of sensitive personal information where applicable, and not receive discriminatory treatment for exercising privacy rights.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by law and after providing appropriate proof of authorization.

Marketing choices

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. Service-related messages, security notices, and administrative communications may still be sent when necessary.

9. Children

SmartChat services are intended for business and general audience use. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. International Transfers

SmartChat is based in Los Angeles, California, United States. If you access our services from outside the United States, your information may be processed in the United States or other locations where our service providers operate. We take steps designed to protect information consistent with this policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and may provide additional notice where required by law. Your continued use of SmartChat services after an update means the revised policy applies going forward.

12. Contact SmartChat

If you have questions, requests, or concerns about this Privacy Policy or SmartChat privacy practices, please contact us: